Preferred Benefits has a dedicated service team responsible for total client satisfaction.  Each one of our employees has over 15 years of customer service experience.  Following are examples of what you and your employees can expect from the service team at Preferred Benefits:

• Strong advocates on behalf of members' claim disputes:

• Research and resolution for any claims with any carrier or type of coverage
• Direct interaction with employees through phone, email or face-to-face
  

• Website integration through our website:

• Zywave Client Portals
• One point for all benefit plan designs
• Links to carrier websites
• Links to wellness websites
• One point for all enrollment and claim forms specific to your group benefits
• Quarterly newsletter
  
  
• Research and resolution of employer billing questions and errors

• Processing of employee enrollments, terminations and changes
  
  
• Networked database to log/track all client and carrier communications
  
  
• Onsite visits for employee education and assistance 

• Guidance with FMLA, COBRA, HIPAA, Medicare
  
  
• Ongoing support including:
• Quarterly Q & A’s
• Wellness Initiative
• Funding Issues
• Claims Resolution
  

• Help benchmark your benefit program against the industry standards
  
• Provide tools to enhance compensation by assessing and implementing strategies that control future healthcare spending
  

See the links in the menu bar to the left for more details on services we provide!